[Answer] Which is an example of a critical moment in which a customer may form a negative opinion about a hospitality or tourism business?

Answer: What was the customer service characteristic Marcos displayed?

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Which is an example of a critical moment in which a customer may form a negative opinion about a hospitality or tourism business? Customer experience (CX) is a totality of cognitive affective sensory and behavioral consumer responses during all stages of the consumption process including pre-purchase consumption and post-purchase stages. Pine and Gilmore described the experience economy as the next level after commodities goods and services with memorable events as the final business product. Persuasion or persuasion arts is an umbrella term of influence. Persuasion can attempt to influence a person's beliefs attitudes intentions motivations or behaviors.. Persuasion is studied in many disciplines. Rhetoric is the study of modes of persuasion in speech and writing and is often taught as a classical subject.: 46 Psychology looks at persuasion through the … Consumer behavior is the study of individuals groups or organizations and all the activities associated with the purchase use ...

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